Shipping policy
These Terms & Conditions apply to purchases made through the HOMEVEIL website.
By placing an order through our website, you agree to these Terms.
About HOMEVEIL
Shop Name: HOMEVEIL
Business Address: 5 Calcutt, Knaresborough HG5 8JJ, UK
Email: contact@homeveil.shop
Phone: +44 7307 239527
Products
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
Product colours and appearance may vary depending on your device or screen settings.
If an obvious error occurs in a product description, price or availability, we may contact you before processing the order.
Prices
Prices are displayed in the currency shown on the website.
The total amount payable, including applicable delivery charges, will be shown before you complete your purchase.
Orders
After placing an order, you may receive an order confirmation by email.
An order confirmation confirms receipt of your order but does not necessarily mean that the order has been dispatched.
We may cancel an order where a product is unavailable, an obvious pricing or listing error has occurred, or where we reasonably suspect fraudulent activity.
If payment has already been taken for a cancelled order, the applicable amount will be refunded.
Payment
Payment must be successfully authorised using an available payment method at checkout.
Delivery
Orders are normally processed within 2 working days.
Standard delivery is normally 3–5 working days after dispatch.
Customers should generally allow approximately 5–7 working days from placing an order.
Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
Nothing in these Terms limits or removes your statutory consumer rights.
Website Use
You must use the website lawfully and must not attempt to interfere with its operation, security or functionality.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on our website will apply to future purchases, subject to applicable law.
Governing Law
These Terms are subject to applicable UK law and mandatory consumer protection rights.
Contact
HOMEVEIL
5 Calcutt
Knaresborough HG5 8JJ
United Kingdom
Email: contact@homeveil.shop
Phone: +44 7307 239527